Our Policies
Shipping Policy:
We carefully prepare every order and ship within 7 business days. Once your package leaves our hands, it is in the care of the carrier, and we cannot control delays, lost packages, or damage during transit.
You’ll receive a tracking number once your order ships. Please double-check your shipping address at checkout. International customers are responsible for any customs fees or taxes.
Return & Exchange Policy
Because our products are made with natural ingredients, we cannot accept returns or exchanges for health and safety reasons.
If your order arrives damaged or defective, or if you’re not satisfied with your products, please contact us within 7 days of receiving your order with photos if possible. We’ll work with you to find a solution, which may include a replacement or store credit at our discretion.
Kitchen Disclaimer
All Rocky Roots Homestead products are handmade in a kitchen that has not been inspected or licensed.
Product Use Disclaimer
Our products are not intended to diagnose, treat, cure, or prevent any illness. Always consult a doctor or healthcare professional if you have questions about your health. If any irritation occurs, discontinue use and safely discard the product.
Privacy Policy
We respect your privacy and are committed to protecting your personal information. Any information collected during your purchase is used solely to process orders and improve your shopping experience. We do not sell or share your information with third parties.
Terms & Conditions
By purchasing from Rocky Roots Homestead, you agree to our policies regarding shipping, returns, and product use. Please review all policies carefully before making a purchase.